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Privacy policy

Who we are

The controller of your personal data is UAB “DECODE LT” (company code 303011962, Santariškių g. 75-34, Vilnius, Lithuania). Questions about your data: info@decodeonlineshop.com.

What we collect, why and on what legal basis

  • Quote requests and orders: name, company and VAT number, e-mail, phone, billing and delivery address, the products and your message. We use them to prepare your quote, deliver your order and handle returns and complaints. The legal basis is taking steps at your request before a contract and performing the contract. We use the data for invoices and accounting because the law requires it. Without the required details we cannot prepare a quote or deliver an order.
  • Customer account: if you create an account, we keep your login details and order history until you delete the account. The legal basis is the contract.
  • Correspondence: e-mails and messages you send us, so that we can answer you. The legal basis is the contract or our legitimate interest in answering enquiries.
  • Technical data: IP address and browser data in server logs, kept for a limited time to keep the shop secure. The legal basis is our legitimate interest in the security of the shop.

Who receives the data

Only the partners needed to fulfil your order and run the shop: carriers (such as Omniva, SmartPosti, DPD, LP Express and furniture couriers), payment providers and banks, the brand or supplier when a product is shipped from its warehouse, our web hosting provider in the EU, the company that develops and maintains the shop, and our accountant. These partners may use the data only for these purposes. We do not sell your data.

If a provider processes data outside the European Economic Area, this happens only with the safeguards required by the GDPR.

How long we keep it

Order and invoice data is kept for the period required by accounting law. Quote requests that did not lead to an order are deleted within two years. Correspondence is kept for as long as it is needed to deal with your matter.

Cookies

The shop uses the cookies needed for the quote basket, login and security. Analytics or marketing cookies are used only with your consent.

Your rights

You may ask to see, correct or delete your data, restrict its processing, object to its processing or ask for a copy of it. If we process data on the basis of your consent, you may withdraw it at any time. Write to info@decodeonlineshop.com. We do not make decisions about you by automated means alone.

You may also complain to the State Data Protection Inspectorate of Lithuania (vdai.lrv.lt) or to the data protection authority of your country of residence.