Frequently asked questions

Do you ship to my country?

We deliver to Estonia, Latvia, Lithuania, Finland and Sweden, and on request to the rest of the EU. See Delivery & returns.

Why do I get a quote instead of paying right away?

So you know the real delivery time and transport cost before paying. See How quotes work.

Are there extra costs, taxes or duties?

Prices include VAT and there are no customs duties within the EU. Only the transport is added, and you see it in the quote before you pay.

Which payment methods do you accept?

Bank links of the Baltic banks, Visa, Mastercard, Apple Pay and Google Pay, PayPal, Paysera and bank transfer.

How can I return or exchange a product?

If you are a consumer, you may withdraw within 14 days of receiving the goods, without giving a reason. Special orders made on the basis of your individual choice cannot be returned. See Delivery & returns, or withdraw from your contract here.

I have a company with an EU VAT number. Can I buy without VAT?

Yes. Enter your VAT number in the quote request and we prepare the quote as an intra-community supply.

Can I see a product before buying or get more information?

Write to info@decodeonlineshop.com or call us. We will answer as soon as possible and can send more photos, fabric samples or catalogues.