Terms of sale

1. Seller

UAB “DECODE LT”
Company code 303011962 · VAT LT100007768318
Santariškių g. 75-34, Vilnius, Lithuania
E-mail info@decodeonlineshop.com
Phone +370 619 31037

2. These terms

These terms apply to purchases made at decodeonlineshop.com. A consumer is a person buying for purposes outside their trade or profession. Sections 7 and 8 describe consumer rights. Section 9 applies to business customers. The contract is made in English. Your quote and order confirmation are sent to you by e-mail, and registered customers can also see their orders in their account.

3. Prices

All prices are in euros and include VAT. Transport is not included in the product price and is added to your quote. Prices marked “Price on request” are given in the quote. The final price, with VAT for your delivery country and transport, is shown in your quote before you pay.

4. Quote and contract

Sending a quote request does not oblige you to buy. You can correct your details before sending the request, and afterwards by replying to our e-mail. We send you a quote with the products and chosen options, the total price, the delivery time, the transport cost and how long the quote is valid.

The contract of sale is concluded when you accept the quote by paying it. Your order is confirmed once the payment has arrived, and we send you a confirmation by e-mail. If a product turns out to be unavailable, we let you know before you pay. If this becomes clear only after payment, we refund you without delay.

5. Payment

The payment methods available for your order are shown in your quote. Payments are processed by the payment provider. We do not receive or store your card details.

6. Delivery

Delivery options and conditions are described on the Delivery & returns page, and the delivery time for your order is in your quote. The risk of the goods passes to you when you, or a person you have named other than the carrier, take physical possession of the goods.

7. Right of withdrawal

If you are a consumer, you have the right to withdraw from this contract within 14 days without giving any reason. The withdrawal period expires 14 days after the day on which you, or a person you have named other than the carrier, take physical possession of the goods. If you ordered several goods that are delivered separately, the period expires 14 days after you receive the last of them.

How to withdraw. Inform us of your decision by a clear statement, for example by e-mail to info@decodeonlineshop.com or by letter to the address in section 1. You may use the model form below, but you do not have to. You can also withdraw online on the page Withdraw from contract here. If you use the online page, we send you an acknowledgement of receipt by e-mail, with its content and the date and time it was submitted. To meet the deadline, it is enough that you send your statement before the withdrawal period has expired.

Refund. If you withdraw, we refund all payments received from you, including the standard delivery cost, without undue delay and no later than 14 days from the day we are informed of your decision. We do not refund the extra cost if you chose a delivery type other than the least expensive standard delivery we offered. We use the same means of payment you used, unless you have expressly agreed otherwise, and you will not be charged any fees for the refund. We may withhold the refund until we have received the goods back or you have supplied evidence of having sent them back, whichever is earliest.

Returning the goods. Send the goods back or hand them over to us without undue delay and no later than 14 days from the day you inform us of your withdrawal. The deadline is met if you send the goods back before the 14 days have expired. We tell you the return address when you withdraw. You bear the direct cost of returning the goods. For goods that by their nature cannot normally be returned by post, such as furniture and large lighting, the estimated maximum cost of return is stated in your quote. You are only liable for any diminished value of the goods resulting from handling other than what is necessary to establish their nature, characteristics and functioning.

Special orders. The right of withdrawal does not apply to goods made to your specifications or clearly personalised. These are goods that are not prefabricated and are made on the basis of your individual choice, for example a piece produced in a fabric, finish, size or configuration you have selected. Such goods are marked as special orders in your quote, so please check them before you pay. A product that the brand already makes and keeps in its range, and that we only order for you, can be returned as described above.

8. Defects

If you are a consumer, we are liable for any lack of conformity that exists when the goods are delivered and becomes apparent within two years of delivery. You are entitled to have the goods repaired or replaced free of charge. If that is impossible or is not done within a reasonable time, you may ask for a price reduction or end the contract and get a refund. A manufacturer’s guarantee does not limit these rights. To make a claim, write to info@decodeonlineshop.com.

9. Business customers

If you buy for your business, sections 7 and 8 do not apply. Please inspect the goods on delivery and tell us about any defects without delay. We will repair or replace defective goods or refund their price. To the extent permitted by law, our liability is limited to the price of the product concerned, except in the case of intent or gross negligence.

10. Personal data

We process personal data as described in the Privacy policy.

11. Complaints and disputes

Please send complaints to info@decodeonlineshop.com. We try to solve every complaint by agreement. If we cannot agree, a consumer may turn to the State Consumer Rights Protection Authority of Lithuania (www.vvtat.lt), to the consumer protection authority of their country of residence, or to the European Consumer Centre in their country.

These terms are governed by the law of the Republic of Lithuania. If you are a consumer, this does not deprive you of the protection given by the mandatory rules of the country where you have your habitual residence, and you may also bring a claim in the courts of that country.

Model withdrawal form

Complete and return this form only if you wish to withdraw from the contract.

To: UAB “DECODE LT”, Santariškių g. 75-34, Vilnius, Lithuania, info@decodeonlineshop.com

I/We hereby give notice that I/We withdraw from my/our contract of sale of the following goods:

Ordered on / received on:

Name of consumer(s):

Address of consumer(s):

Signature of consumer(s) (only if this form is notified on paper):

Date: