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Delivery & returns

Where we deliver

We deliver to Estonia, Latvia, Lithuania, Finland and Sweden, and on request to the other EU countries. The transport cost is confirmed in your quote before you pay.

Delivery options

  • Parcel locker (Omniva, SmartPosti or DPD) for smaller items.
  • Courier to your door.
  • Furniture delivery for large pieces: to the entrance, or carried to your floor with or without a lift.
  • Assembly and lighting installation on request. Ask us for the price when you send the quote request.

Delivery time

Items in stock are shipped on the next working day and usually arrive in 2–7 working days. Items ordered from the brand usually take 7–21 working days. Handmade and made-to-order pieces take 4–8 weeks. The exact delivery time for your order is in your quote.

If you are not at home when the package arrives, the carrier leaves a notice or contacts you to agree on a new time. For furniture and lighting the carrier always contacts you before the delivery.

Returns

If you are a consumer, you may withdraw from your order within 14 days of receiving the goods, without giving a reason. Tell us by e-mail at info@decodeonlineshop.com or on the page Withdraw from contract here, and send the goods back within 14 days of telling us.

We refund your payment, including the standard delivery cost, within 14 days of being informed of your decision. We may wait until we have the goods back or you have shown that you have sent them. You pay the direct cost of the return. For furniture and large lighting, the estimated maximum cost of return is in your quote. Please pack the goods carefully. You are only responsible for any loss in value caused by handling them more than is needed to see what they are and how they work.

Special orders cannot be returned. This means goods that are not prefabricated and are made on the basis of your individual choice, for example a piece produced in a fabric, finish, size or configuration you have selected. They are marked as special orders in your quote, so please check them before you pay. The full conditions are in the Terms of sale.

Damage in transport

Please check the package when it arrives and note any visible damage on the courier’s delivery note. Send us photos of the damage as soon as possible, and we will arrange a replacement or a refund.

This does not limit your legal rights if the goods turn out to be defective.