Terms of use

Decode Online Shop User Agreement

1. Parties to this agreement
2. Use of the Service
3. Registration
4. User responsibilities
5. Privacy policy
6. Ordering and Payment Terms
7. Product prices
8. Delivery
9. Cancellation and returns
10. Changes to the Service and this Agreement
11. Language of this Agreement
12. Force Majeurs
13. Amendment of the contract
14. Jurisdiction and Settlement of Disputes

1. Parties to this agreement
This user agreement (referred to hereinafter as the Agreement) contains the terms and conditions of the use ofdecodeonlineshop.comweb service (referred to hereinafter as the Service) owned by DECO DE  OÜ (referred to hereinafter as the Service Provider). When a person (referred to hereinafter as the User) completes the registration process or orders product/s, he or she agrees to this Agreement.

Contact details of the Service Provider: +37061931037
DECO DE OÜ / decodeonlineshop.com

2. Use of the Service
2.1. The Service is intended for private individuals, institutions and companies who live / which are located in European Union countries.
2.2. Return policy does not apply to orders made by institutions or companies.
2.3. You must be eighteen or older to order products from the Service.
2.4. Everything in the Service, including images, drawings, sound, graphics and text, is protected by worldwide copyright and other proprietary laws and treaty provisions. Service Provider grants you a limited license to access and make personal use of this site, and not to download, except where specifically invited, nor to duplicate, sell or modify, any portion of this site without express written authorization from the Service Provider.

3. Registration
3.1. User can register by filling out the register form and choosing a user name and password. To register User must provide his/her real name, address, phone number/ mobile phone number and e-mail address. In addition to above mentioned information, the institutional and corporate customers must include the trade registry number and VAT number.
3.2. By registration User warrants that he/she has read the provisions of this agreement, agrees to these provisions and pledges oneself to comply with these provisions.
3.3. The User ordering on behalf of a company warrants that he/she has sufficient authority to order the items in question and bind that company to this Agreement.
3.4. Registration is free of any charges.

4. User responsibilities
4.1. The User accepts responsibility for all activities that occur under his/her account or password. The User is solely responsible for maintaining the security of his/her password.
4.2. The User warrants to the Service Provider that the information he/she provides during the registration process (and any notification of change of such information) is true and correct.
4.3. The User warrants that he/she is over 18 years old.

5. Privacy policy
5.1. Service Provider is committed to respecting User´s privacy. Service Provider is the sole owner of the information collected on Decodeonlineshop.com. The information is used entirely and only by us, except in cases where we use third party agents to perform certain functions for us, such as credit card processing, delivering packages and fulfilling orders. In those cases, we provide only the information necessary for the performance of those specific functions.
5.2. Service Provider does not transfer any information given by the User for third party for any other purpose than processing the order. We will not sell, share or rent this information to any other entity for any reason.
5.3. Service Provider reserves right to transfer the information provided by the User to the authorities in the case of infringement of laws and violation of good practice (bona mores) by the User.
5.4. User has the right to examine, change and delete information about him/herself from the register. Upon request we provide any site visitor who establishes his or her identity to our satisfaction with access to information that we have collected from them.

6. Ordering and Payment Terms
6.1. When an order is placed in the Service the binding sales agreement between the User and the Service Provider is reached when the User receives an order confirmation e-mail in which the availability and estimated delivery time are confirmed.
6.2. Unless otherwise agreed by the Service Provider, payment must be received by the Service Provider prior to acceptance of an order.
6.3. Service Provider reserves the right to reject any order in its sole discretion.

7. Product prices
7.1. The product price is the price displayed for the item on the Service at the time of ordering.
7.2. All the product prices and delivery charges are displayd in euros (EUR).
7.3. All the product prices and delivery charges include VAT.

8. Delivery
8.1. Delivery times vary from product to product. Delivery time is determined by availability of the product and order destination.
8.2. Service Provider shall not be liable for delays in performing or failure to perform this Agreement or any obligations hereunder, which are directly attributable to causes beyond its reasonable control (force majeure), including, but not limited to, acts of God, fires, strikes, labor disputes, war, acts or intervention by any governmental authority, failure of a common carrier, supplier, hardware, software, browser, or communications equipment, or network failure, congestion, or malfunction.
8.3. Service Provider reserves the right to deliver different products ordered in the same time separately.
8.4. Service Provider takes responsibility over the loss and damage of the product occured during the delivery

9. Cancellation and returns
9.1. User (except institutions and companies) has a fourteen-day right to return or exchange a product according to consumer protection legislation. This returns policy does not extend to products which are produced or altered according to the customer’s wishes.
The customer has a right to return a product if:

1. The order has been cancelled according to the terms and conditions by notifying DECODE Online Shop within 14 days of delivery,
2. The product has not been used,
3. The product is in the condition that the customer received it in and all the parts of the product are included in the package and
4. The product has been repackaged into its original package or an equivalent.

9.3. The product must be returned immediately after cancellation.
9.4. When returning products User will be responsible for the risk of damages.

10. Changes to the Service and this Agreement
Service Provider reserves the right to make changes to the Service, policies, and this User Agreement at any time.

11. Language of this Agreement
The parties have agreed that this Agreement and related documents shall be written in English.

12. Force Majeure
12.1. The Parties shall be partially or fully released from the obligation to perform the obligations arising from the Contract and related thereto during the period that it is hindered by Force Majeure, whereas the Parties shall be obliged to apply all measures in order to prevent damages to another Party and ensure performance of the Contract to as large extent as possible. Occurrence of Force Majeure must be proved by the Party who wishes to refer to these circumstances as a basis in order to be released from the liability established in the Contract or that arising from the Legal Acts for the failure to perform or incompliant performance of the obligations undertaken with the Contract.
12.2. The other party shall be promptly notified of the occurrence of Force Majeure in writing. Upon the occurrence of the circumstances of Force Majeure with the duration exceeding 90 (ninety) days, the Parties shall have the right to cancel the Contract.

13. Amendment of the contract
13.1.The conditions of the Contract may be amended only by a written agreement between the Parties.
13.2. The amendments of and supplements to the Contract are formalized in writing and signed by the Parties. The amendments and supplements enter into force from the moment of their signing or any other term determined by the Parties. In case of failure to follow the written form, the amendments shall be void.

14. Jurisdiction and Settlement of Disputes
This User Agreement will be interpreted, construed and enforced in all respects in accordance with the laws of the Republic of  Estonia . Any contractual disputes are primarily settled through negotiations, in other cases disputes are settled at the Harju County Court.